Question 1

How do I book?

Accepted Answer

You can book online by clicking here or alternatively you can contact our office who will be happy to talk through your booking on 01671402256 or email us at info@scottstrails.com  A £250 non-refundable booking deposit is required to secure your booking. The balance of the hire charge will need to be paid 6 weeks prior to the start of the hire. If your hire falls within 6 weeks of booking the full hire fee will need to be paid to secure your booking. The damage security deposit will need to be paid 48hrs prior to collection.  Please see the questions below for information on the damage security deposit.

Question 2

What documents do I need to provide?

Accepted Answer

We will need a copy of your driving licence and anybody else who wishes to drive the motorhome. We will also require Two proofs of address for each named driver – These can be utility bills, bank statements, council tax bill, credit card statements etc, but they do need to be dated within the last 3 months.  DVLA driving licence check codes will also be required for all drivers. Please see “How do I obtain a DVLA check code” question further down the page for details. You will need to sign a copy of our terms and conditions and send this over to use either by post or by email to info@scottstrails.comWe will need a copy of your driving licence and anybody else who wishes to drive the motorhome.We will also require Two proofs of address for each named driver – These can be utility bills, bank statements, council tax bill, credit card statements etc, but they do need to be dated within the last 3 months. DVLA driving licence check codes will also be required for all drivers. Please see “How do I obtain a DVLA check code” question further down the page for details.You will need to sign a copy of our terms and conditions and send this over to use either by post or by email to info@scottstrails.com

Question 3

What documents do I need to provide if I am not from the UK?

Accepted Answer

The full driving licence issued by your country of residence for each named driver. The international driving licence if you’re driving licence is written in a different language other than English. A copy of the passport for main hirer and each named driver Two proofs of address for main hirer and each named driver. These can be utility bills, bank statements or credit card statements etc however but they do need to be dated within the last 3 months.

Question 4

Who can drive?

Accepted Answer

Anyone between the ages of 25-79 who has held the required license, for at least 2 years, and has current driving experience can drive our motorhomes. We will ask you to verify your license by sending a DVLA check code to us. Drivers between the ages of 76-79 have an increased damage security deposit. This is set by our insures and we are unable to wavier this. Please check with our rental assistants regarding any driving convictions/penalty points that you may have before booking.

Question 5

What driving licence do I require?

Accepted Answer

All motorhomes under 3500KG can be driven on a standard car B licence entitlement. Anything over 3500KG is required that you have a C1 licence entiltlement. Our 747s, F72, F74 and Imala 736G with only 4 travel seats are under 3500KG. We have two Imala 736G motohomes that have 6 travel seats but these require C1 entilement due to a maximum weight of 3750KG and 4250KG on these models. The motorhomes are also automatic so can be driven on automatic only licences.

Question 6

I have penalty points on my licence. Can I hire?

Accepted Answer

Minor endorsements for speeding (SP codes) of 6 points or less are accepted. We may still be able to provide you with insurance if you have other endorsements on your licence but this must be discussed with us prior to booking. We will then refer this to our insurance company for approval.

Question 7

How do I obtain a DVLA check code?

Accepted Answer

As we will require confirmation of your  driving licence and any endorsements you may or may not have we will need to access your online DVLA record. This can be done with the use of your National Insurance number via this link: https://www.gov.uk/view-driving-licence   Once you have logged in, please select the “Share your licence information” option and select “Create a code”. This code is valid for 21 days and must be sent to us prior to collecting the motorhome.

Question 8

How much is the damage security deposit?

Accepted Answer

For drivers between the ages of 25-75 the damage security deposit is £950. For drivers 76-79 the damage security deposit is £1250. These rates are set by our insures and we can not reduce these. The damage security deposit must be paid 48HRS prior to collection of your motorhome and will be returned within 5 working days of a undamaged motorhome being returned to us. Please see our terms and conditions for full details.

Question 9

What is a damage security deposit?

Accepted Answer

Our insurance company requires that we take a damage security deposit from hirers. This is designed to cover the excess associated with the insurance policy. What this means in practice is that should you damage the van, its contents or third party property/vehicles you’ll be liable for the first £950 of damage caused. The damage security deposit is increased to £1250 for drivers aged 76-79. The insurance company also insist that the payment is trackable so cash is not allowable and the damage security deposit must be paid via credit or debit card. If the motorhome is returned to us without any damage, you will be refunded the full damage security deposit within 5 working days. We usually aim to refund this the next working day but that is not always possible. If you were to have an accident or damage the van we would take the repair costs from your security deposit and return the remaining balance back to you once the vehicle has been repaired. Along as you are driving the motorhome in accordance with our terms and conditions you will never be asked for more money even if the repair cost more than the security deposit. Our insurance company will cover the remaining repair bill. Damage security deposits are an industry standard across all forms of hire. Some companies hide this within the terms and conditions but we like to be upfront from the start so our customers know exactly what they will need to pay.

Question 10

Is there a mileage limit?

Accepted Answer

At Scott’s Trails we want you to enjoy your holiday and not be worrying about mileage. For this reason all of our motorhome hires come with unlimited mileage as standard.

Question 11

Can I take my pet?

Accepted Answer

Yes of course you can. At Scott’s Trails we have dedicated pet friendly motorhomes. We do charge an additional £25 for pet friendly hires. You can book your pet friendly motohome here.   There are strictly no pets allowed in our none pet friendly motorhomes.

Question 12

How long can I hire for?

Accepted Answer

Our shortest hire periods are for 3 night trips which can be booked here. For bookings longer than 2 weeks please contact us before booking as we may be able to offer a special hire rate.

Question 13

Where do I collect the motorhome from?

Accepted Answer

You must collect and return you motorhome from our branch in Newton Stewart in Dumfries and Galloway DG8 6AA.   We may be able to drop off and pick up at a different location but this must be discussed with us prior to booking and additional chargers may be applicable.

Question 14

What is provided?

Accepted Answer

We provide a range of crockery, cutlery and utensils for you to use along with a range of safety equipment. We even supply a full bottle of gas with your hire. You will need to provide your own bedding such as pillows and sleeping bags, towels, although these can be provided at an additional cost. Make sure you have taken out travel insurance to cover you in the event that you lose or damage any of your personal possessions as we cannot be held responsible for any personal items.

Question 15

Can I take my Motorhome abroad?

Accepted Answer

You can take our motor home to Europe/Ireland, although prior notice must be authorised before your date of travel. An additional £50/week of hire is charged to cover green cards and additional insurance costs.

Question 16

Can I leave my car with you?

Accepted Answer

Yes, we provide parking at our premises for your vehicle during the hire period. Vehicles are left at owners risk. Depending on availability we may even be able to offer parking inside our garage.

Question 17

When can I collect the motorhome?

Accepted Answer

Vehicles are available for collection from 2pm and must be returned for 11am.  We may be able to adjust these times to suit but this is not always possible. Please check with us before booking if you wish to change the collection and drop off times.

Question 18

How do I use the onboard equipment?

Accepted Answer

You will be given a comprehensive demonstration upon collection that will cover all equipment from oven to heating to TV’s for our customers ease. We will also supply you with a help guide for when you are on your trip in case you run into any difficulties.

Question 19

What if I damage the motorhome?

Accepted Answer

Stay calm – accidents happen. If it’s a serious accident or a third party is involved please call the relevant emergency services and log the incident in the first instance. Call us and advise what damage has occurred we might be able to rectify it over the phone and give you further instructions. If the vehicle has to be left please make sure the vehicle is locked and secured.

Question 20

What if I need to cancel my booking?

Accepted Answer

At Scotts Trails we know sometimes plans change and you may need to cancel your booking. All requests for cancellation must be in writing and sent to info@scottstrails.com. For full details on cancellations and fees please see our terms and conditions.

Question 21

What size are the motorhomes?

Accepted Answer

Our Roller Team 747 Motorhomes are the following sizes: Length: 7.35M Width: 2.31M Height: 2.82M Max Weight: 3500KG   Our Auto-Trail F72 Motorhomes are the following sizes: Length: TBC Width: TBC Height: TBC Max Weight: 3500KG   Our Auto-Trail F74 Motorhomes are the following sizes: Length: TBC Width: TBC Height: TBC Max Weight: 3500KG   Our Auto-Trail Imala 736G Motorhomes are the following sizes: Length: TBC Width: TBC Height: TBC Max Weight: 3500KG / 3750KG / 4250KG   Please note taht a C1 driving licence entitlement is required for anything over 3500KG.

Cumloden Road, Newton Stewart, Dumfries and Galloway

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info@scottstrails.com